A certified individual filed a false insurance claim concerning car damage with an insurance company. The individual acted as the instigator, an investigation by the Prosecutor's Office revealed following a complaint. Damage to the car was caused by a colleague, who rammed a shopping cart against the car. The certified individual also viewed private information of clients without business cause. The individual agreed to a settlement and was handed a reprimand by the Prosecutor's Office. The name of the certified individual was added to the names registry.