Rulings

Sanction type

  1. carelessly formulated letter - dismissal; request to reconsider denied

    17 September 2019

    A bank employee sent a carelessly formulated letter to a customer who had complained about the bank on social media. The customer interpreted the letter as to inform him that the bank was terminating all services to the customer and filed a complaint with the Foundation for Banking Ethics Enforcement. However, the Prosecution Office opined that the case had no merit, as the bank employee had already profusely apologized for the letter in writing and by telephone.