This ruling is part of a set of 10 against an equal number of defendants working for one and the same department at the same bank.
A bank employee sent a client a mortgage advice. As is usual, the client signed for agreement with the advice. As is practice, the mortgage advice provided by the bank's employee was then reviewed by an internal reviewing board. The board found issues with the advice and ordered the bank employee to send the client an adjusted advice, for which the client was also obligated to sign.