A certified individual agreed to a settlement with reprimand after the General Director’s investigation following several complaints showed that the individual violated proper conduct rules. The individual made hotel reservations for private use in the employer’s name without the employer’s consent, that the individual falsified emails from colleagues, that she used her company’s email address for private matters and that she shared confidential information with a third party. The investigation, including testimony, showed that severe personal circumstances drove the certified individual to commit the violations. She agreed to a settlement, including a reprimand. The individual’s name was added to the names registry.