Viewing private financial data of clients without proper cause

TRB-2018-3880. 

A bank employee viewed private financial data of a number of people, including family members, colleagues and neighbours, without proper cause. His bank filed a complaint against him. The Disciplinary Commission ruled the transgressions a serious breach of the Banker’s Oath and imposed a professional ban of 4 months. The individual’s name was added to the names registry.

Uploading confidential data to a personal cloud outside the bank

TRB-2018-3868.  

An individual was caught uploading confidential data to a personal private cloud server. His employer filed a complaint. The Disciplinary Commission ruled the trangression a serious breach of the Banker’s Oath and imposed a professional ban of 12 months. The individual’s name was added to the names registry.

Copying and taking home private financial data of a client

TRB-2018-3866. 

A bank employee copied private financial data about a client’s pension plans onto two USB memory sticks and took them home. Later, one of the sticks was lost inside the bank’s office building and found by a colleague, who reported the individual to management. Management then filed a complaint with the Foundation for Banking Ethics Enforcement. The Disciplinary Commission ruled that the incident constituted a serious breach of the Banker’s Oath and imposed a professonial ban of 9 months. The individual’s name was added to the names registry.

Reaving a client’s wallet

TRB-2019-3946. 

A bank employee took – and did not return – a client’s wallet, which the client had left at the employee’s office. The Prosecutor’s Office sought a reprimand, but the Disciplinary Commission imposed a three month professional ban.

Sharing of confidential information by a bank director

TRB-2019-4296.

The defendant, a commercial director of a local branch of a major bank, shared confidential financial records of a customer with a third party, an acquaintance of the defendant. The information was instrumental for the acquisition of the customer’s house, as the information provided to the third party – the buyer – showed that the bank’s customer was in mortgage arrears. This may have provided the acquiring third party with foreknowledge.

The bank filed a complaint with the foundation. The Disciplinary Commission took the incident very seriously, stating that the bank director was aware of the rules and should have known better. The committee sanctioned the director to a professional ban of six weeks. The name of the defendant was added to the foundation’s registry, which is accessible by all banks.

Viewing and sharing of financial records of deceased family member

TRB-2019-4290.

A bank employee, acting on behalf of his nephew, viewed the financial records of his deceased uncle and shared the data with the nephew.

The bank filed a complaint with the foundation, arguing that the defendant violated the rules and regulations of the bank. Customers – or their next of kin – should be able to count on the confidentiality of financial records. The Disciplinary Committee handed the defendant a professional ban of one month. The defendant’s name was added to the foundation’s registry, which is accessible by all banks.

Invoice fraud

TRB-2019-4249.

A bank employee filed two invoices totaling €1100 in private expenses at the bank, declaring them business expenses. She also filed five forged invoices totaling €40.000 on behalf of a company with which she was involved. She then transferred the money to her own private bank account.

The bank filed a complaint with the foundation. The Disciplinary Committee ruled that the transgressions constituted a serious breach of the banker’s oath and santioned a professional ban of 18 months. The defendant’s name was added to the foundation’s registry that is accessible by all banks.

 

Sharing of confidential records

TRB-2019-4299.

A bank employee shared access to confidential financial records of the bank’s customers with a private detective. In so doing, the bank employee offered the detective the possiblity to attain information important to the detective’s clients.

The bank filed a complaint with the foundation. The Disciplinary Committee ruled that the defendant’s actions constituted a serious breach of the banker’s oath and called the transgressions totally unacceptable. It therefore handed the defendant a professional ban of two years.

The defendant’s name was added to the foundation’s registry, which is accessible by all banks.

Gambling with money from fake bank accounts: professional ban

A bank employee was handed a 30 months professional ban for creating bank accounts, attaching credit cards to them and using them to gamble online. The employee was able to hide his actions long enough to cause €850.000 in damages as he tried to cover up betting losses with engaging in more bets. The employee finally reported himself to his management. The Disciplinary Commission ruled that the employee’s actions constituted a severe breach of the Bankers Oath. The name of the (now former) bank employee has been added to the registry of the Foundation for Banking Ethics Enforcement, which can be accessed by Dutch banks.

Refusal to cooperate in potential fraud investigation: professional ban

A bank employee was handed a 6 months professional ban for refusing to cooperate in a potential fraud investigation. After €20.000 had gone missing, all signs pointed to one employee possibly being responsible. The employee refused to allow investigating staff access to his mobile banking app. The employee was fired by the bank and reported to the Foundation for Banking Ethics Enforcement. The Disciplinary Commission ruled that the refusel to cooperate constituted a serious breach of the Banker’s Oath. 

The former employee’s name has been added to the foundation’s registry, to which Dutch banks have access.